Frequently Asked Questions

What is Freeview?

Freeview® is a digital replacement for analogue TV and a fantastic way to view your favourite TV channels in digital quality without monthly fees.

It's usually easy to set up if you have a working satellite dish or UHF aerial and once you're ready to go, it's absolutely free!

We are a not-for-profit organisation launched by New Zealand's leading free-to-air TV broadcasters and radio networks in response to the Government's announcement that New Zealand will transition to digital-only television broadcasts - this transition is known as the Digital Switch Over (DSO).

We promote the benefits of NZ free-to-air digital TV & radio services and help people make the switch to free-to-air digital TV.

There are no monthly fees, no contracts, just a one-off purchase of a Freeview® Digital Receiver, and, if you don't already have one, a satellite dish or UHF aerial.

Freeview® is not a manufacturer, retailer or provider of installation services for digital TV equipment; however, to help you find what you need for your digital TV upgrade, you'll find a list of Freeview® approved products with Manufacturer Support Contact Details, Freeview accredited retail partners as well as a directory of installers on this website.

Tags:  About Freeview

Why does Freeview exist?

With the Government's decision to switch to digital-only broadcasting, it's important that we can still bring quality free-to-air TV to New Zealanders.

Though Freeview® is not a direct competitor to pay TV (pay TV is always going to be a premium choice), free-to-air television competes with pay TV for audience share.

Free-to-air television generates revenue by selling advertising and so needs audience share to ensure advertisers are getting value for money. This means that the more people viewing pay TV, the smaller the audience share for free-to-air channels - which means less potential to make money and therefore less money to purchase quality programmes.

The more revenue generated (via subscriptions) by pay TV operators, the more money they have to outbid free-to-air broadcasters for first-run programmes, which means more people subscribing to pay TV. If this cycle continues, free-to-air television will struggle to survive and we may end up with a situation where all New Zealanders have to pay to watch television.

Until now if New Zealanders wanted to experience digital television they had to subscribe to a pay TV service and pay a monthly fee.

Freeview® offers a subscription-free alternative for viewing free-to-air digital television.  The digital switch over (DSO) will reduce transmission costs for broadcasters and deliver a healthy dividend for the Government once the analogue airwave spectrum is freed up.

Tags:  About Freeview

Why should I switch to Freeview?

New Zealand is going digital, so if you want to keep watching your favourite TV channels for free, then you need Freeview® - a free-to-air digital TV and radio service for NZ.

Digital TV transmission uses improved technology and can make use of our country's available broadcasting radio spectrum more efficiently than the old analogue system. 

You'll have access to more channels, 8-day on screen programme guide (EPG), better pictures and improved sound. And it's free, forever.

Just a one-off small purchase of a Freeview® Digital Receiver, and, if you don't already have one, a satellite dish or UHF aerial.

Tags:  About Freeview

Who can get Freeview?

Freeview® is available to all New Zealanders. The Freeview Satellite® service (received via satellite) covers nearly 100% of New Zealand and the Freeview|HD® service (received via UHF aerial) covers around 86% of New Zealand homes. 

Availability of the two Freeview services described above depend on your location.  Check your available Freeview coverage before you purchase any equipment to ensure what you buy is compatible with the Freeview service available to you at your address.

A one-off cost of purchasing a Freeview® Digital Receiver is required and, if you don't already have one, a satellite dish or UHF aerial.

Tags:  About Freeview

What is Freeview|HD?

Freeview|HD® means your Freeview® signal is received via a UHF aerial at your place. As well as crystal clear digital quality pictures and sound, you'll also get the added bonus of some of your favourite programmes in high definition. Plus an 8-day EPG and more channels than analogue TV.

What is Freeview Satellite®?

Freeview Satellite® means your Freeview® signal is received via a satellite dish. Freeview Satellite® provides crystal clear digital quality pictures and sound in Standard Definition, as well as an 8-day EPG and more channels than analogue TV.

And there are no subscriptions!

What is Freeview|HD® ?

Freeview|HD® provides crystal clear digital quality pictures and sound with the added bonus of some of your favourite programmes in High Definition (HD) on selected channels - brought to you by the top broadcasters in New Zealand.

Plus an 8-day EPG showing what's on across all available channels for up to 8 days as well as regional stations focused on local content.

If you live in an area with Freeview|HD coverage, you just need a UHF aerial and a Freeview|HD compatible device.

Find out more about how you can Freeview|HD here.

How do I get Freeview?

Everyone in New Zealand can get Freeview - follow these steps to make sure you get the right type of Freeview for you and make use of what you've got (waste not want not)!

1. Check your coverage

Enter your address here  - if you're "Very Likely" to get Freeview|HD, we recommend that you go for Freeview|HD; otherwise go for Freeview Satellite.

2. Get the right antenna to pick up signal (if you haven't already got it)
  • For Freeview|HD, a rooftop UHF aerial is needed.  For examples of UHF aerials, see here.
  • For Freeview Satellite, a satellite dish is required.  For examples of these see here.
3. Get the right device to tune in the channels

If you don't already have one, you can buy Freeview Approved devices from one of these retailers.

For Freeview|HD, you can connect your UHF aerial cable to:

  • a post-2010 iDTV (most have Freeview|HD built-in);
  • or a Freeview|HD digital receiver, this will connect to any TV (if your TV has Freeview|HD built-in, then you don't need this;
  • or a MyFreeview|HD digital recorder (this will give you best results, see how MyFreeview|HD can free your viewing here), this will connect to any TV.

For Freeview Satellite, you can connect your satellite dish cable to:

  • a Freeview Satellite digital receiver, this will connect to any TV;
  • or a MyFreeview Satellite digital recorder, this will then connect to any TV;
  • or a hybrid TV (2014 or later models of some LG and Samsung TVs have a satellite receiver built-in).
4. Tune in the channels

Follow the device manual that comes with your TV, receiver or recorder (PVR) to tune in the channels.  Check out these handy set-up videos too.

Need Installation Help?

If you don't have an antenna and need to install one, you'll find an installers directory at the bottom of this page to help you get in touch with an installer near you. 

Some retailers also offer installation assistance so be sure to ask when you buy your device. 

You can also call Clearvision Communications, a nationwide accredited installations provider; they can provide end-to-end solutions (which include the antenna installation plus the receivers / recorders).  Call them on 0800 255 255 for a quote.

Get amongst it

Lastly, if at any point of your set-up process you get stuck, drop in on the Freeview Forum - there're some tech-savvy viewers who can provide some free advice -

What's a UHF aerial look like?

UHF aerials pick up TV signal sent over the air.  UHF = Ultra High Frequency.

There come in different shapes and sizes.  Here are a few different types avaliable: 

YAGI-type UHF Aerial

These go on your roof-top and point at your nearest transmission tower.

If your coverage is "Very Likely" then this is the recommended roof-top UHF aerial for you.

If your coverage is "Likely" or "Likely with High Aerial", you may need to elevate your aerial over your roof so it's free from any obstructions, especially if your house is located in a dip, or has tall surrounding buildings or dense tree cover.

UHF aerial 3

Phased-Array UHF Aerial

Position these on your roof-top similar to the YAGI-type aerial, but these are great if you're very far away from the transmission site.

UHF aerial 2

Indoor Digital UHF Aerial

If you can't get a roof-top aerial installed, you may be able to use one of these if you're within 5km of your nearest transmission site and has "Very Likely" Freeview|HD coverage (check your coverage here).

UHF aerial 1

Tags:  Freeview Aerial

Will I get more channels?

Yes - by switching over to Freeview® you'll be able to receive around 15-23 channels depending on where you live. Also, if you're in the coverage area you'll be able to pick up Freeview® in HD, that means you can watch some programmes in High Definition.

Tags:  About Freeview

How do I know if I'm in the coverage area?

The Freeview Satellite service covers nearly 100% of New Zealand and the Freeview|HD service covers around 86% of New Zealand households. Check out the coverage map for your area to determine the type of coverage available to you.

What channels are available on Freeview?

On Freeview® you'll get all your favourite free-to-air channels with digital quality pictures and sound.

You also get to enjoy the great shows on some channels in High Definition with Freeview|HD®.

Broadcasters can choose whether to broadcast their channels on Freeview|HD®; on the basic Freeview® via satellite, or both.

They can also select to broadcast to a specific region so the channels available may differ between the two platforms and between regions.

Check out the channels list for more info.

Which channels will have HD programmes?

TVONE, TV2 and TV3 each screen selected programmes in high definition, with the balance of their schedules up-converted from standard definition television.


How do I know if I can get reception for Freeview|HD (via UHF aerial)?

The Freeview|HD (via UHF aerial) service allows you to watch in High Definition a selection of programmes broadcast in HD.  This service covers around 86% of New Zealand households.

Check out the coverage map for your area to determine whether there is Freeview|HD coverage at your place.

If Freeview|HD (via UHF aerial) is not available in your area, you're most likely still able to go digital with Freeview Satellite, which extends to almost 100% of New Zealand households.  Programmes on Freeview Satellite will be displayed in digital quality Standard Definition (SD), you can expect a significant improvement in picture quality and sound from analogue SD.

How are the programme listings broadcast on Freeview?

The EPG (Electronic Programme Guide) uses an MHEG-5 data stream for both Freeview Satellite® and Freeview|HD® (via UHF aerial).

Freeview Satellite® had an existing base of free-to-air digital satellite receivers and recorders which work off an EIT schedule, so we'll continue to broadcast in this format for people viewing Freeview Satellite®.

For Freeview|HD®, there was no existing base of digital receivers and recorders so Freeview® has chosen to broadcast the schedule using MHEG-5 only, as it's more efficient in bandwidth and looks better on screen.

Tags:  About Freeview

How do I know which programmes are captioned?

Press the EPG (Electronic Programme Guide) button on your Freeview approved digital receiver remote.

Scroll through the programmes, and at the bottom of the synopsis for each programme there will be an ear symbol like this Ear Symbol if the programme is captioned.

What does a Freeview digital receiver do?

The digital receiver converts the digital signal into a form that is suitable for viewing on an analogue television.

What is a digital receiver?

A digital receiver (sometimes referred to as a set top box) converts the digital signal so that you can receive all of Freeview's channels through your existing TV.

Where can I buy a Freeview approved digital receiver?

Freeview® Approved digital receivers & MyFreeview® recorders are available from a number of Freeview Accredited Retailers around the country.

Most retailers can also recommend satellite dish and UHF aerial installers, or you can find one in our installers directory.

Please note that Freeview® doesn't make or sell any digital TV equipment, when it comes to the equipment, we simply provide a directory of Freeview® Approved digital TV devices and a directory of retailers to help you find one near you.

How much will Freeview equipment cost?

At Freeview we don't actually sell or manufacture any of the hardware needed to receive our services, which means we also don't set or influence prices.

Retailers buy the digital receivers, dishes and aerials from manufacturers, the same as they would with other electronic equipment. Each retailer and each brand of hardware will have different retail prices.

So, as with any purchase we suggest you shop around for a good deal. You can find Freeview retailers here.

What is HDTV?

HDTV is now available in New Zealand with built-in Freeview in HD (a TV with Freeview built in).

Nearly all internationally produced movies and most television programmes are now HD. This means they have a higher resolution than standard definition. The  picture quality is therefore much better and HD also provides other benefits such as smoother motion, richer and more natural colours, and surround sound. Picture quality may vary depending on hardware and signal strength.

What is an HD integrated digital television?

If you have a digital TV with Freeview built-in, you don't need a digital receiver if you're in a coverage area that can pick up Freeview via aerial. If you're outside of the aerial coverage area, you'll need a Freeview receiver/recorder and satellite dish to get Freeview. To see if you are in the coverage area, please check your coverage here.

What does "HD ready" really mean?

This means the TV is capable of displaying an HD image which is about twice the resolution of a standard image.

How do I tell if my flat panel TV has Freeview|HD built in?

Some TVs released in 2008 have Freeview|HD built in, most TVs released in 2010 (or later) have Freeview|HD built in.  If you're unsure, please contact the manufacturer of the TV and provide the serial number / model number of your TV to ascertain whether your flat-panel TV has Freeview|HD built-in.  Contact details for manufacturers of Freeview Approved TVs can be found on the Approved Products page.

How do I get Freeview accreditation for my products?

Please see our Equipment Supply Chain Information for certification requirements. Get in touch with us if you are interested in putting forth a device for the Freeview accreditation process.

Do I have to get a digital receiver /recorder from an accredited Freeview retailer?

No. You'll find that a number of installers also sell Freeview approved digital receivers/recorders. While you don't need to buy from a Freeview accredited retailer, it's best to buy a Freeview approved product as only Freeview approved products have been sampled and rigorously tested to ensure compatibility with the Freeview platform in New Zealand.

Only Freeview approved receivers/recorders offer the following benefits:

  • Automatically scans for new channels;
  • Pre-loaded with the 8-day Freeview Electronic Programme Guide (EPG);
  • Capability to access iteractive TV as it becomes available;
  • Automatically receives over-the-air software upgrades;
  • Parental Control Features;
  • Warranty / Service guarantee & support

You'll see the Freeview logo in accredited retailer stores and on Freeview approved products. Find a Freeview retailer or installer near you.

Can I buy Freeview equipment online?

Freeview® does not manufacture, sell or install any digital TV equipment; however you can buy Freeview Approved Digital TV Products through the online stores of Freeview Accredited Retail Partners.

What is a Freeview compatible device?

At Freeview we approve a whole range of digital receivers, recorders, and TVs with Freeview built-in that we put through testing to make sure they're up to the Freeview standards.

We can't review everything though as there are so many products out there, so there are still a lot of products that are 'Freeview compatible devices'. They may not have the full Freeview tick of approval, but they can still receive Freeview services and the specifications of the product have been agreed with Freeview.

How do I install Freeview?

With a Freeview approved Receiver or MyFreeview Recorder (look for the Freeview logo on the product), and a working satellite dish or UHF aerial already on your roof, installation is relatively simple and it's unlikely you'll need any help to set up.  Check out our 'how to' videos for set up instructions.

If your new digital receiver/recorder doesn't tune in automatically, then we suggest you first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this doesn't solve the problem, contact an installer to get a quote for their assistance.

If you've purchased a non-approved digital receiver / recorder, we suggest you contact the person you purchased it from for assistance.

What type of aerial do I need?

We recommend a UHF wideband antenna (aerial). For more information we suggest you contact an installer.

Can I use an indoor UHF aerial to receive Freeview?

In some cases an indoor Digital UHF aerial will work to pick up Freeview|HD® when used in conjunction with a TV with Freeview|HD® built-in, Freeview|HD® Digital Receiver or MyFreeview|HD® Digital Recorder.

If our coverage tool gives you a result of 'very likely' to receive via UHF aerial at the address you specify, then an internal antenna near a window and in direct line of sight with your nearest transmission tower may work.

Can I use my existing aerial?

In many cases your existing UHF aerial will work to pick up Freeview|HD® if you're in the Freeview|HD coverage area. You can check whether you live in an area that can pick up Freeview|HD® by using our coverage tool.

If in doubt we recommend just trying to connect it to your existing TV, and if it doesn't tune in all the channels or sometimes has pixelation, please contact an installer to check and replace or reposition your antenna, cable, or connectors.

As a guideline, if you can get channels such as Prime and Maori Television, and live in an area that can pick up Freeview|HD®, then you're likely to get good Freeview reception in HD with your existing UHF aerial when it's connected to a Freeview|HD® Digital Receiver or MyFreeview|HD® Digital Recorder.  

How do I know which transmitter my aerial should be pointed to for best coverage?

There are many more digital transmitters in areas like Auckland and Wellington than there were for analogue TV, so there may be a more suitable direction for your aerial to pick up better coverage.

To check, you can download coverage maps for each transmitter to see which direction will work best for you..

Tags:  Freeview Setup

What is a satellite dish?

A satellite dish is required to receive Freeview Satellite® - it then sends this signal to your digital receiver for decoding.

What type of satellite dish do I need?

Signals for Freeview Satellite® are transmitted from the Optus D1 satellite. We recommend a minimum dish size of 60cm with a single 11.300 GHz LO Frequency LNB. It can all sound a little complicated, so for more information we suggest you contact an installer or a Freeview Retailer.

Can I use my SKY satellite dish?

A working satellite dish will be able to receive Freeview Satellite® when used in conjunction with a Freeview Satellite® Digital Receiver or MyFreeview Satellite Digital Recorder®. Please see our set-up videos on how to set up.  If you require additional assistance, check with an installer for advice and a quote.

How do I connect both Freeview and SKY to one dish?

To connect both a Freeview Satellite Receiver / MyFreeview Satellite Recorder and a SKY decoder to one dish you need to use a single power pass splitter and connect the power pass side to the SKY decoder as shown below.


Please note you'll need to keep your SKY decoder plugged in for the Freeview Satellite Receiver to work, as the SKY decoder will be powering the LNB (which controls the sound).

Tags:  Freeview Setup

How do I set my Freeview digital satellite receiver up to receive widescreen pictures?

If you have a Hills box: press Menu - select Installation, and Settings - select Output Settings - change the Aspect Mode to 16:9.

If you have a Zinwell/DSE box: press Menu - select System Configuration - select System Setup - select TV - change the Aspect Ratio to 16:9.

Tags:  Freeview Setup

Can I have Freeview as well as SKY or TelstraClear?

Yes, though you will still need a Freeview Satellite Receiver as well as your SKY or TelstraClear decoder. Please talk to an installer if you are considering connecting a Freeview Satellite Receiver or MyFreeview Satellite Recorder, and a SKY decoder to the same dish.

Can I get Freeview on all the TVs in my house?

Yes you can get Freeview on all the TVs in your house.

If you can get Freeview|HD coverage (check here), you'll need:
If you don't have Freeview|HD coverage, you'll need:
  • A satellite dish to pick up signal;
  • A splitter to split the signal cable into the various rooms / TVs;
  • A Freeview Satellite Digital Receiver or MyFreeview Satellite Digital Recorder to tune in the signal (the signal cable is connected to the receiver/recorder, which is then connected to your TV).  If you have a 2014 Samsung or LG Hybrid TV, then you don't need an external standalone receiver / recorder - the signal cable can be connected direct to your TV (this is because these hybrid TVs have a satellite receiver built-in).

If you need help, an installer can offer advice on all your available options and provide a quote.  Alternatively, head to for some advice from the tech-savvy viewer community!

Can I buy a digital receiver or recorder for someone else?

Of course you can - Freeview® makes for a great gift.

Regardless of whether you'd like to gift Freeview digital receivers or MyFreeview digital recorders, there are a few fact-checks to do before you buy. 

And remember before the lucky recipients can connect it, they will need a satellite dish for Freeview Satellite® or a UHF aerial for Freeview|HD®

Please check the following before you buy so you can give the gift that's just right:
1. Do they have a working dish or aerial?
2. What's the available coverage in their area?

 You can use the 5 step guide to guide you through the process.

My receiver says an 'over-the-air software upgrade' is available - what do I do?

From time to time Freeview will broadcast software upgrades for your receiver on behalf of the manufacturer.

If your receiver/recorder prompts you to accept a software upgrade, please follow the on-screen instructions. An upgrade should take no longer than 30 minutes.

When the upgrade is complete, the receiver/recorder should return to the channel you were viewing or go to stand-by. If it doesn't, we suggest you unplug it (remove the power connection), wait 30 seconds, and plug it back in. If the upgrade was unsuccessful the receiver will probably try again, follow the instructions. If it fails again we suggest you contact the manufacturer for technical support.

Tags:  Upgrades

How can I record what's on Freeview?

We recommend MyFreeview® for simplicity and flexibility when recording your favourite shows on Freeview®.

Why MyFreeview?

In addition to getting all the features of Freeview®, with MyFreeview® you will be able to:

  • Record a show while watching another;
  • Record an entire series at a touch of a button;
  • Pause/rewind live TV (without the need to connect a USB hard drive);
  • Create your very own content library or box sets of your fave shows.

All MyFreeview digital recorders have two tuners built-in, which allows the device to access two channels at the same time.  It's the twin-tuners that allow you to record on one channel while watching another, or record on two channels simultaneously.

In-Built Hard Drive

All MyFreeview digital recorders have at least 500GB of storage space built-in, in the form of an internal Hard Drive.  This gives you 300+ hours of recording (in full HD) which means you won't need to buy or format an external Hard Drive to store your recordings.  

Click here to find out more about MyFreeview®, see a full list features and what MyFreeview digital recorders are available.

USB Record (record or watch only one thing at a time)

This could be used as a replacement for an existing analogue recorder if you do not wish to purchase a MyFreeview® digital recorder.

Many of the Freeview® receivers and TVs with Freeview|HD® built-in can provide basic recording by connecting an external USB HDD device.

Just look for this icon on the Approved Products List.


  • You will only be able to record what's being watched with this set-up as the USB device will be recording from the channel that the receiver or TV is tuned to.
  • If your brand of TV with Freeview|HD® built-in is in the Approved Products List, this means the current model on the market has USB Record functionalities.  You may need to check your Product Manual or check with the manufacturer to confirm whether the model of your TV supports this functionality.
  • You must connect a device-compatible USB Hard-Drive in order to activate USB record.

Device-compatible USB Hard-Drives

Most manufacturers specify that the USB hard-drive must be formatted as FAT32.  The product manual or the manufacturer's website should have further compatibility details for your device.  Alternatively, you can check with the manufacturer by contacting the support team.  Manufacturer support contacts are listed in the Approved Products List.


If you must hang on to your analogue recorder...

You can try to connect your existing analogue recorder to your Freeview® receiver / TV with Freeview|HD® built-in (you will only be able to record what's being watched with this set-up).

This is not recommended because:

  • It can be technically difficult, and
  • Analogue recorders are already phased out or being phased out in most parts of the developed world, so you may have difficulty trying to get continued support from the manufacturer of your analogue recorders.

Due to the wide range of analogue recorders and variations of connectivity requirements (for example, your analogue recorder may not have the required cable-connection to plug into your receiver or TV), we're not able to determine if this would work for you and your analogue recorder.

Please check with the manufacturer / distributor of your existing analogue recorder on how to connect it to your Freeview® digital receivers and TVs with Freeview|HD® built-in and whether this is possible for your analogue recorder.

Can I get reception for both Freeview Satellite and Freeview|HD (via UHF)?

Yes it's possible to get both Freeview|HD and Freeview Satellite in one house.  

You'll need both a satellite dish and UHF aerial on your roof to pick up both the satellite and HD signals, respectively, and have Freeview|HD coverage (check your coverage here).

Some 2014 model Samsung and LG hybrid TVs have both a satellite receiver and an HD receiver built-in, so if you're in the market for a new TV, might be worth asking about those instore.

You can buy approved devices from these nationwide retailers

* Freeview|HD® (via UHF) is a High Definition capable platform while Freeview Satellite is a Standard Definition platform. 

You get selected content in high definition and Dolby Surround Sound on ONE, TV2 & TV3 on Freeview|HD®. For details on which programmes are broadcast in High Definition, please see programme details on the Freeview TV Guide (watch for the HD and Dolby icons).

You also get exclusive regional channels on Freeview|HD (see here for channels).

Find out all the good things that come with Freeview|HD here.

Need help setting this up?

Get in touch with an installer.  You can give Clearvision Communications a call on 0800 255 255 for a quote.  They're nationwide accredited installers and can provide you with any additional receivers / recorders you need as well.

Alternatively, check the installer directory (bottom of this page).

Ask the Community

If you'd like to DIY this, you'll find some like-minded Kiwis with technical know-how at the forum - they can offer some pretty helpful hints - just add a discussion to ask them a question!

Can rural and regional areas get Freeview?

Yes. To make sure that all New Zealanders can access Freeview, it's available by both satellite dish and UHF aerial - find out the difference between the two here. This is the most cost-effective solution for New Zealand, given its topography and population, and ensures we have a robust, reliable, secure, and modern broadcasting system.

Freeview Satellite is available to nearly 100% of New Zealand homes and can be received using a Satellite Dish (a functioning pre-existing dish will work) connected to a Freeview Satellite Receiver / MyFreeview Satellite Recorder.

Freeview|HD is available to about 86% of New Zealand homes and can be received using a working UHF aerial connected to a Freeview|HD Receiver / MyFreeview|HD Recorder.

See which Freeview service is best for you by checking your coverage first.

How do I subscribe to Freeview?

You don't need to subscribe. Freeview is free. All you need is a digital receiver and an aerial or satellite dish - there are no monthly fees and no contracts.

Digital device clock and Daylight Savings Time

Daylight Savings Time

Most Freeview Approved devices update clocks automatically for Daylight Savings, so you won't need to do a thing!

On some earlier models of digital receivers/recorders, such as the Zinwell/DSE digital satellite receivers, you need to manually set your clock to daylight savings time.
If you don't, the programmes' actual on-air times on your TV will not line up with what's showing on your programme guide; or if you want to record something, it may not start at the right time as the clock is out of sync.

To change your clock

Simply select: Menu > System Configuration > System Setting > Time then change "Summer" to ON or OFF.

Note: The instructions above are general guidelines, though most device menu structures are similar, it's always best to refer to your product manual for device-specific instructions if required.

I have a square TV screen and the graphics or logos are cut off on the side of my screen. How do I fix this?

Most TV content is now broadcast in a widescreen (16:9) format. While newer TVs are built to display a wide screen picture, many older TVs (4:3) need to be adjusted.


 To make sure you get the full picture on your 4:3 TV you'll need to adjust the Aspect Ratio on your Freeview receiver. Please check your user guide for detailed information on how to do this.

The common 4:3 display options are:

  • Centre Cut or Pan Scan - Ensures that the picture fills the screen. You won't have any black bars around the picture but you will lose the edge of any graphics and miss the outer edges of any widescreen videos.
  • Letter Box - This option will give you the entire picture that is broadcast so you won't miss anything. Though you will notice black bars on the top and bottom of the picture - much like most DVDs. And, when older 4:3 (non-widescreen) content is broadcast, you'll notice a black border around the whole picture.
Tags:  Freeview Setup

Is Freeview a broadcaster?

No, Freeview® doesn't have any say in what channels or programmes are shown - that's all up to the free-to-air networks, like TVNZ, TV3, Prime etc.

Freeview® is just here to make the switch from analogue to digital TV easier for everyone by giving them all the info they need and letting them know all the benefits Freeview® brings, including more free channels, better picture quality and a free 8-day on screen programme guide .

Tags:  About Freeview

As a potential broadcaster, how do I get a channel on Freeview?

The Freeview Service Provider Code of Practice (available for download) provides easy guidelines for interested parties to get a channel up and running on the platform, including processes and costs. Just contact us for further information.

I get blocks onscreen or a “No Signal” message – How can I fix this?

In the majority of cases, pixelating pictures ("blocks on the screen") or a "No Signal" message from time to time are symptoms of reception issues.

Reception problems can be caused by:

  • Fault with the antenna, for example:
    • UHF aerial is incorrectly aligned or obstructed
    • Satellite dish is incorrectly positioned or obstructed
    • Corrosion in parts of the antenna due to constant exposure to the elements;
  • Fault with the cabling or connections, for example:
    • Loose connections from the antenna cable to the TV;
  • Product fault or misuse
    • You may wish to contact the manufacturer of your device to check, for example, does your product has the latest firmware upgrades?

There is essential maintenance carried out on the network from time to time, which may have a temporary impact on signal levels. However these are usually scheduled between midnight and 6am to avoid causing disruptions to your viewing and you can find information about all projects that may affect the network status here (information as provided by the Transmission Providers).

If you have regular reception issues your antenna system should be checked.

Freeview is not a manufacturer, retailer or installer of digital TV products and therefore cannot provide specific advice on addressing reception issues in your home.

However, we do have troubleshooting FAQs which you can try at home. These take you through a process to identify the possible causes and resolve the issues.

You can also visit the Freeview forum for further assistance from other viewers.

Our recommendation is to contact a local installer in your area who can provide on-site diagnosis and fix. A free online directory is provided, where you can find a local installer. It's best to ring around for a few quotes.

Alternatively you can contact Clearvision Communications, a Freeview accredited installation partner, for a quote.

Tags:  Troubleshooting

How do I address reception issues after an MED Frequency Change?

The Ministry of Economic Development (MED) has changed broadcasting frequencies across 7 transmission areas throughout New Zealand as part of the MED's Radio Spectrum Management between August 2011 and August 2012.

These Frequency Changes (also termed Restacking) affected Freeview|HD® services and you would've been asked to retune to restore your Freeview|HD® reception following the changes.

Please see for instructions on how to manually retune your Freeview|HD® digital TV devices and try the Retune Troubleshooting Process-flow chart.

To find out more about the MED's Frequency Changes and why they took place, please see the Frequency Change website (their FAQ section may be of particular benefit).

Tags:  Troubleshooting

What do I do if I can't get some channels or still get bad reception?

First of all, please check that you've got your digital receiver/recorder connected properly. Sometimes all it takes is a 'factory reset' or 're-installation' - press the 'MENU' button on the digital receiver remote and follow the menu options. You can also check the some of the other questions in the LINK FAQ troubleshooting section.

If you're still having a problem we suggest you first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this doesn't solve the problem then call a Freeview installer. If they can't solve the problem either, then return to the retailer for more assistance. If you've purchased a non-approved digital receiver, we suggest you contact the person you bought it from for assistance. 

What do I do if my reception is still poor?

Please check that you've got your digital receiver connected properly. Sometimes all it takes is a 'factory reset' or 're-installation' - press the 'menu' button on the digital receiver remote and follow the menu options.

If you are still having a problem we suggest first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this does not solve the problem then call an installer. If they cannot solve the problem then return to the retailer for more assistance.

If you have purchased a non-approved digital receiver we suggest you contact the person you purchased it from for assistance.

Why can't I connect/set up my digital receiver/recorder?

Check out the 'how to' videos. If you're still having a problem then please call the manufacturer for assistance first (the phone number should be in the packaging or on the product guide).

If this doesn't solve the problem then call an installer. If they can't solve the problem either, then return to the retailer for more assistance.

If you've purchased a non-approved digital receiver we suggest you contact the person you bought it from for assistance.

NO SIGNAL or NO SERVICE on some channels around 1 MAY 2014

If you use a UHF aerial and see NO SIGNAL or NO SERVICE on some channels on or shortly after 1 MAY 2014, please retune your TV, receiver or recorder to restore all channels.

More information is available on the FREEVIEW FORUM, in your DEVICE MANUAL and on CHANNEL 500 - a new information channel created to provide some guidelines around retuning.

IT'S HAPPENING BECAUSE The Ministry of Business, Innovation and Employment has changed broadcast frequencies in Auckland, similar to the series of restacks by the Ministry of Economic Development in 2011 and 2012.  As part of this, the transmission provider will restack some channels in Auckland and at the same time, Al Jazeera English, TVZN, Yes Shop and Te Reo will be moved nationwide to brand new spectrums.

While most devices will automatically update, some may need a retune to find all channels.

This collective effort will free up existing spectrums so new services or channels can be launched and enable even more High Definition broadcasts in the future.

These changes will not affect TV ONE, TV2, TV3, FOUR or the PLUS 1 channels or those using a satellite dish for FREEVIEW SATELLITE.   If you experience issues with those channels or with your satellite reception, please see this FAQ here.

Tags:  Troubleshooting

What if I can't get all the channels?

Please check that you've got your digital receiver/recorder connected properly.  It's best to turn the devices off, unplug everything at the back of the devices, reconnect everything - making sure no cable is loose - then power the devices on.

If this does not help sometimes all it takes is a 'factory reset' or 're-installation' - press the 'menu' button on the digital receiver/recorder remote and follow the menu options.

If you are still having a problem we suggest first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this does not solve the problem then call an installer. If they cannot solve the problem then return to the retailer for more assistance.

If you have purchased a non-approved digital receiver we suggest you contact the person you purchased it from for assistance.

Who do I contact for technical support?

If there's something wrong with your digital receiver/recorder then please call the manufacturer for assistance first (the phone number should be in the packaging or on the product guide).

If this doesn't solve the problem then call an installer. If they can't solve the problem either, then return to the retailer for more assistance.

If you've purchased a non-approved digital receiver we suggest you contact the person you bought it from for assistance.

How do I get PRIME back on Freeview Satellite?

On the 7th & 8th of October 2013, PRIME changed the way it's broadcast via satellite.

Most Freeview approved receivers should automatically update to the new Prime service.

If you don't receive Prime automatically you may need to perform a blind scan, a factory reset, or ensure your device has the latest firmware installed.  Please see here for more information and details.

If you require further support, please contact the manufacturer's technical support.  Contact details for all accredited Freeview manufacturing partners can be found on the Approved Products page (or simply enter the brand/model number of your approved device in the Search bar at the top right of this website).

All unapproved satellite receivers (those that do not carry the Freeview logo) will lose Prime from Wednesday 9th October. Please contact your supplier for instructions on how to re-tune. A factory reset will generally not re-tune the Optus D1 transponders.

Tags:  Troubleshooting

So why do you sometimes get black bars on each side of the picture?

Footage produced in 4:3 and presented on a widescreen TV has black bars at the sides to fill the screen.


To see the correct picture size and shape there are two things you need to do:

  1. tell your digital receiver that it's attached to a 16:9 TV (look in the digital receiver set-up menu), and
  2. set the TV 'aspect ratio' with your TV remote to 16:9 (sometimes called widescreen or simply, wide mode).

What if I live in an apartment?

Multi-unit dwellings may have a TV reception system that feeds your apartment - just ask your body corporate, building manager or landlord.

Some multi-unit dwellings have satellite plug sockets which let you to connect a digital satellite receiver into your TV aerial socket. If not, we suggest you ask your body corporate, building manager or landlord to contact an installer who can advise on the equipment and installation options. They'll also be able to help with advice to make sure you can receive the Freeview in HD service (assuming your apartment is in one of the coverage areas).

What is the digital switch over (DSO)?

As at 1st December 2013, the analogue TV signals have been switched off throughout New Zealand. It all happened region by region from September 2012 and was termed the digital switch over.

The whole process is being managed by a team made up of goverment leaders and industry experts, and Freeview is an organisation that has been developed to bring you everything you need to know about getting Freeview.

Why digital?

The rest of the world is switching to digital TV or have already done so.

There is also an economical benefit for the Government and all New Zealanders - by freeing up the frequencies taken up by analogue TV transmission, they can be used for next generation mobile and telecommunication services which will help improve and strengthen the delivery of New Zealand telecommunications services.

When will the analogue TV signal be switched off?

The analogue TV signal in New Zealand was switched off at 2AM on 1st December 2013.  See for more information.

To find out more about why the analogue TV signal was switched off, please see here.

What's the difference between a digital and analogue signal?

Analogue was the way TV's were broadcast since television was first being broadcast in New Zealand.  This signal was switched off by the New Zealand Government on 1st December 2013 as it was increasingly inefficient and costly to maintain.  After the analogue signal was switched off, television is now a fully-digital service.

The digital signal is much more efficient, which allows delivery of DVD quality pictures and sound. It also allows broadcasters to offer more channels and a range of new and different services.

You can get free-to-air digital television by getting Freeview, the free television service for New Zealand.

Find out more about the switch to digital here; or to get Freeview, please see here.

What is the process for the analogue switch off?

The New Zealand Government has switched off the analogue television signal. The switch over process was split into two test regions and then three main switch over areas, as shown here:

  • Hawkes Bay (September 2012)
  • West Coast (September 2012)
  • The rest of the South Island (April 2013)
  • The lower North Island (September 2013)
  • The upper North Island (November 2013)

You can find out more about this on the Going Digital website.


What if I move house?

You can take your digital receiver/recorder with you. You may also choose to take the satellite dish or UHF aerial with you or have one installed at your new home.

What is 1080i?

1080 stands for the vertical resolution (number of pixels displayed down the screen). And the 'i' stands for interlaced which means all the odd numbered rows are displayed first and then the even numbers second, as opposed to progressive which means the lines are displayed in sequence. 1080i has a resolution 1920 pixels wide and 1080 pixels high.

What is 720p?

720 stands for the vertical resolution (number of pixels displayed down the screen). And the 'p' stands for progrssive,which means the lines are displayed in sequence, as opposed to interlaced (i) which means all the odd numbered rows are displayed first and then the even numbers second. 720p has a vertical resolution of 720 lines and a horizontal resolution of 1280.

What is Dolby Digital 5.1 Surround Sound?

Dolby Digital 5.1 Surround Sound creates a theatre quality sound experience through left, center, right, left surround, and right surround speakers - plus a sixth speaker for those powerful low-frequency effects that are felt more than heard in movie theatres. This is often known as the subwoofer. Dolby Digital 5.1 Surround Sound is available with Freeview in HD.


What is MyFreeview Satellite®?

It's the free recording service for Freeview Satellite® so you can enjoy your favourite programmes whenever it suits you.

With MyFreeview Satellite® you're in control of your TV viewing.

  • Pause, record and replay live TV to fit around your busy schedule.
  • Record all your favourite shows and watch them when you're ready.
  • You can now record an entire series at the touch of a button.

All you need is a satellite dish and an approved MyFreeview Satellite® Digital Recorder. 

Find out more and view MyFreeview Satellite recorders here.

And since it's the recording service for Freeview® - there are no monthly fees or subscriptions!

What is MyFreeview|HD®?

It's the free recording service for Freeview|HD® so you can enjoy your favourite programmes, even in glorious high definition, whenever it suits you.

With MyFreeview|HD® you'll be in control of your TV viewing.

  • Pause, record and replay live TV to fit around your busy schedule.
  • Record all your favourite shows and watch them when you're ready.
  • You can now record an entire series at the touch of a button.
  • You can even record in high definition!

It all comes down to the coverage at your place whether you can get HD.

If you get "Very Likely" for Freeview|HD, all you need is a UHF aerial and an approved MyFreeview|HD® Digital Recorder. 

Find out more and view device range here.

And since it's the recording service for Freeview® - there are no monthly fees or subscriptions!

What is HDMI?

High-Definition Multimedia Interface (HDMI) is a new type of plug connection between digital receivers, DVD players, game machines and TVs. It's fast becoming standard in most new devices and beats similar analogue devices like scart and component connections because of its quality and simplicity. It also has the ability to work with new and developing software protection methods required by programme content owners.

You'll need an HDMI cable to get a High Definition picture if you're wanting to watch Freeview in HD.

What is parental control?

All Freeview® approved products have a parental control function to make sure only appropriate content is available to be viewed by children. Parents are able to set a maximum rating (G, PGR, AO) - if a programme has an audience rating above your chosen level, a password is needed to view that show. This password is set by the parent/guardian.

Tags:  About Freeview

What is the EPG (Electronic Programme Guide)?

To make watching TV even easier, Freeview features an Electronic Programme Guide that you can access through the EPG or Guide button on the digital receiver remote control. The EPG is really simple to use and lets you see 8 days of programme listings for every Freeview channel.


What is widescreen TV?

The term "widescreen" is used to describe the format in which the picture is broadcast and displayed on screen. Widescreen is considered to be more aesthetically pleasing as it closely resembles the way the human eye views the world - enhancing the sense of realism.

If you have an old square (4:3) TV you may have noticed black lines at the top and bottom of the screen are visible more often. That's the only noticeable difference. However, if you have a digital receiver and a widescreen TV, you can now see the 'full picture'.

Most TV programmes are now produced in 16:9 so the 4:3 TV loses some of the picture (as in this Spooks example. Notice one actor is 'cut-off' on the 4:3 image). 4-3-ratio-and-16-9

Why switch over to digital?

Digital uses less spectrum and more efficiently than the analogue signal, which allows a wider range of new channels and services to be offered in the digital format.

Digital transmission will also mean cost savings for the broadcast networks compared to analogue.

Digital television and radio also provides a much better viewing experience - better pictures and sound and with Freeview, more channels and a free 8-day on screen programme guide, all with no ongoing monthly subscriptions.

Where can I buy a satellite dish?

It's best to buy your satellite dish direct from an installer as they can help you get it all set up - find an installer near you.

Or one of our Freeview retailers can recommend a satellite dish installer when you purchase your digital receiver.

Where can I buy an aerial?

If you wish to install a UHF aerial yourself, you can buy one at selected Freeview® accredited retailers or at trade electrical stores like Betta Electrical. 

If you're thinking of putting up an external UHF aerial, you're looking at a roof-top excursion as well as some technical trial & error to properly align your aerial.

It may be easier and safer to have an installer do it for you, click here to find an installer for a quote.

You can also check to see whether an indoor digital UHF aerial may be an alternative for you, these are available from Freeview® accredited retailers.

Why are Freeview and digital television being introduced?

The world has moved with the times and changed to digital TV and radio, and so should we. Our old analogue system is becoming obsolete and costly to run, it's pretty inefficient because of the the amount of bandwidth needed to broadcast each channel, and digital technology produces a much better product - clearer pictures, sound and so much more.

At Freeview® our role is to make sure all New Zealanders have the opportunity to experience the benefits of digital TV.

Why do I have black bars on each side of my screen sometimes?

Programmes made in 4:3 formats will have black bars (or curtains) at each side of the screen. Some material especially archive footage will be in 4:3 format so will be broadcast with the black bars. Most new programmes are produced in 16:9 format so will fill the entire screen. Previously 4:3 images were stretched to fill the screen but this distorts the image (people look shorter and fatter).

Tags:  Troubleshooting

Why do I sometimes get no signal only during the day?

Sun outage and may affect your digital TV reception if you receive it via satellite.

It's a technical phenomenon which typically occurs during the months of March/April and September/October, and can last as long as 15 minutes a day and take place over a period of 15 days. On these days you will see the "No Signal" message on your television for up to 10 minutes. Normal service will resume after this time.

It happens because the radio frequency noise from the sun is at its peak strength and can interfere with the satellite signal, resulting in a brief service interruption.

Viewers may experience noise or service interruptions. Different areas will be affected on different dates and times during this period.

The effects of a sun outage vary from minimal to total outage throughout the 15 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after.

If you are experiencing the outage for longer periods of time, it's likely a symptom that the satellite dish being used is not operating in optimum condition.  The dish may be affected by corrosion or rain fade, which amplifies the effects of these sun outages.  We recommend contacting an installer who can address any problems on-site and prevent any future reception issues.

Tags:  Troubleshooting

Why do I sometimes miss the start or end of programmes when recorded on my MyFreeview?

Often broadcast schedules can over or under run by a few minutes. MyFreeview recorders extend the start and end time if possible to avoid this issue. But if multiple recordings are scheduled it may not always be possible to extend the time and the recorder may start or finish the recording at the scheduled time.

Tags:  Troubleshooting

Duplicate recordings of the same programme

This can sometimes happen if your original recording did not complete correctly;

Or if you've set a 'Series Link' recording (which will record an entire series), it can happen due to broadcaster-supplied programme data.

Original Recording did not complete correctly

MyFreeview records the series or programme you've chosen rather than just setting the time to start recording - it sees an identical repeat as the same content to record. This means it will choose an alternate screening to record if it's unable to complete recording of the first screening because you're recording another show at the time.

Broadcaster-supplied programme data

Broadcasters sometimes give an encore or omnibus screening a different programme ID but the same series ID.  Your device will see this encore screening as a different event belonging to that series and record it.  If this is the case, please notify the broadcaster responsible for programming.  You can find their contact details on their website, linked to from our channels page.

Since the broadcasters create, manage and own their programme data, only they have the rights to and the capability to alter that data to correct this problem.

Why does the audio on my Sony TV sound lower on TV3 than other channels?

This is because of the Dolby dynamic compression used. To correct this press HOME on your Freeview remote and change your audio settings as follows: Settings > Digital setup > Dynamic range > Compressed.

Tags:  Troubleshooting

Why can't I select Dolby on some Freeview products?

Dolby 5.1 is currently only broadcast on certain programmes on TV3. You can check if a programme is broadcast in Dolby 5.1 on the Freeview EPG and by looking for the Dolby symbol below in the synopsis. On some products you can only select Dolby when 5.1 is actually broadcast.

Will Australian or UK digital terrestrial receivers/recorders and TVs with Freeview built-in work in NZ?

Australian TVs made in the last two years may - if the model number was released here it should work.

It's best to check with the manufacturer of your Australian TV to confirm whether the model of your TV was also released in New Zealand.

Older Australian TVs and all UK TVs won't work here as these use MPEG-2 (compression) for their terrestrial (UHF aerial) broadcast and Freeview in HD uses MPEG-4. Some channels are broadcast in HD (high definition) only and therefore you need an HD capable receiver.

Will getting Freeview fix my reception issues?

If you're having problems receiving analogue TV then getting digital TV with Freeview® can help to resolve this issue.

Freeview Satellite® is available to nearly 100% of New Zealand.

Freeview|HD®, which is received via UHF aerial, is available to about 86% of New Zealand households.

See which Freeview® service is best for you by using our coverage tool.

If you're having digital reception issues after you've set up Freeview®, please see our Troubleshooting section.

Tags:  About Freeview

Will Freeview via satellite be broadcast in high definition (HD)?

There are no plans at this stage to broadcast in HD via the satellite platform. This is due to bandwidth limitations and cost - HD requires a much larger amount of bandwidth and SKY TV has leased the majority of the suitable bandwidth on the Optus D1 satellite so there is not enough room for Freeview broadcasters to transmit HD.

If, in future years, Freeview broadcasters did manage to secure additional bandwidth, viewers would need to replace their current satellite receiver with one that is capable of decoding an HD signal (much like SKY subscribers need to rent a new HD receiver for their HD service). Freeview in HD is available to 86% of NZ homes.

Will I have to buy a new television set?

No, you won't have to replace your current TV. The digital receiver or recorder converts the digital signal so you can see and hear all of Freeview's channels through your existing TV. Or if you're wanting to upgrade your TV anyway, you can get a TV with a Freeview receiver already built in. Have a look at the products available.

Will my digital receiver automatically receive new channels?

If you have an approved Freeview® Digital Receiver or Recorder, all new channels will be automatically added. Please contact the manufacturer of your receiver if you have any problems.

Tags:  About Freeview

Will there be ongoing charges?

No - this is one of the main differences between Freeview® and pay television - there are no sign up fees, no monthly fees and no contracts.

You buy the hardware, you set it up (or get a quote from an installer to do it for you) and the service is free.

All you need is a Freeview® Digital Receiver or Recorder and a UHF aerial or a Satellite dish. Then, it's free forever!

Tags:  About Freeview

Sponsorship Requests

Thank you for considering Freeview® as a potential sponsor for your initiative. We appreciate the time and effort taken to pull together your proposal.

As you might imagine Freeview receives a large number of sponsorship requests for worthy causes and while we would love to support each one, this is not possible.

Freeview is a not-for-profit organisation and does not manufacturer or sell Freeview equipment. We promote the benefits of digital free to air TV & radio services and must focus our resources on the scheduled digital switchovers across New Zealand so that all Kiwis can continue to have access to free-to-air content.

In the lead-up to and during the digital switchovers, we must regrettably decline sponsorship requests.

We wish you every success with your initiative and thank you again for considering Freeview.


How can I start a new television or radio station on Freeview?

Freeview® welcomes interest from existing broadcasters and new entrants to digital broadcasting in New Zealand.

As an open access television, radio, and data broadcast platform services provider, Freeview does not create content or influence programming decisions.

Freeview's aim is to ensure equitable access for existing broadcasters and new entrants on open, fair, transparent and non-discriminatory terms.

As a broadcaster, you can choose whether to distribute your content on Freeview Satellite, Freeview|HD, both or via the internet using the MHEG Interaction Channel. A broadcaster is responsible for their own transmission costs, play out costs as well as any Freeview service fees that will apply.

For content distribution criteria, entry & exit procedures, service fee ratecard, EPG allocation as well as other information, please  contact us.  Please ensure you provide a brief introduction of the type of TV or radio station you'd like to set up, as well as sample content via your website.


I'm an installer. How can I get listed on this website? Can I use Freeview logos/trademarks?

Freeview® is not a provider of installation services; however we do provide a free listing for installers of Freeview approved products on our website, so that viewers requiring installation assistance can have ready access to your services.

Please forward a copy of the completed & signed Installer Details & Declaration Form to be added to our Installer Directory.

Please note that inclusion in the Freeview Installer Directory does not warrant use of the Freeview logos or trademarks as part of any business collateral, advertisements or promotion materials.

Only a Freeview Accredited Installation Services Provider or Freeview Accredited Retailer Partner can apply the Freeview logos and trademarks. It is acceptable however to use in your marketing copy that you install Freeview as a service.

For details on applying to become an accredited installer please refer to Freeview Accreditation Requirements.


Manufacturers of digital TV devices: Getting Freeview Approval for your product

Freeview® does not manufacture digital TV devices, but to ensure compatibility with Freeview transmissions in New Zealand, a rigorous testing & approval procedure is applied to digital TV devices such as:

Only Freeview approved digital receivers can carry the Freeview logo & trademarks, and only approved digital recorders can carry the MyFreeview logo & trademarks.

Approval Process

  1. Testing of MHEG, SI and SSU carried out DTG or DTV-Labs
  2. Freeview carry out field trials and retain sample for receiver farm
  3. Certification agreement is mutually signed with approved models listed
  4. Approved products are added to the Freeview website
  5. Freeview logos may be used on products and in marketing material
  6. Retailers can stock products

Freeview retains the sole right to certify products. The test houses/labs listed above only provide test reports and do not apply the certification.

For more details on New Zealand specifications for digital TV equipment as well as getting approval for your product, please see the Equipment Supply Chain page or contact us.


I need help setting up my digital TV devices to get Freeview

Before you begin any upgrade, it's important to know what you have to work with and what you're hoping to achieve - it's the same with upgrading to digital TV with Freeview®

Before buying or setting up, it's important to get to know:

  • Your existing TV equipment (remember to check what antenna you have)
  • Your coverage & what channels you'll get on the two available Freeview services
  • Exactly what is required to upgrade to digital TV with Freeview
  • Where you can get what you need

So, if you haven't already, we encourage you to:

  1. Use the Freeview Set Up Wizard to guide you on this journey!
  2. Always do a Freeview coverage check to see what Freeview service is available at your place (this is included in the Set Up Wizard)!
  3. Discover the available resources on this site & in the viewer community!

Set Up Guidance if you already have the right antenna

Setting up Freeview is relatively simple if your property, like the majority of New Zealand homes, is already equipped with a working satellite dish or UHF aerial.

Here are some free resources to help you set it up, should you need it:

  1. Watch the How To videos for guidance on how things should work;
  2. Refer to the Product Manual that's included with your new digital TV device for product-specific instructions - it's important you read the manufacturer's Product Manual so you can get the most out of your new digital TV device!
  3. You can also join the Freeview forum for further assistance from other viewers.

If you believe that your device isn't working according to design, please first check for solutions in the Product Manual and contact the manufacturer of the device if you can't resolve the problem.

Set Up Guidance if you don't have the right antenna

If you do not have a satellite dish or UHF aerial, or are unsure whether yours is in working order, we recommend you contact an installer for a quote on a complete installation.

All installers operate independently of Freeview, rates will vary and some offer finance options - so we provide a free directory service to help you choose the best one in your area for your needs.

Further guidance

Please feel free to post queries on the Freeview forum.


I have queries / feedback about a programme or channel

There are two Freeview distribution platforms or services:

  • Freeview Satellite (received via satellite dish)
  • Freeview|HD (received via UHF aerial).

The channels available to you depend on which service you've got as well as your location within New Zealand.

Please see here for the most up-to-date listing of channels available via each of the two services and in cities / regions across New Zealand.


  • Does not create or control any content;
  • Does not restrict the platforms - either Freeview Satellite or Freeview|HD - through which certain channels are accessed;
  • Does not choose to restrict channel / content within certain areas in New Zealand.

These decisions are made by the broadcasters, based on a number of factors such as viewership numbers, demand, viewer demographics and transmission costs.

While we appreciate your feedback around programmes available via Freeview, we do not have any influence to make changes to the content available to you.

Your comments are valuable to broadcasters responsible for providing content. Hence it is best to contact the broadcaster(s) in question to inform them of your views so future consideration may be made.  You'll find broadcaster contacts on their websites, which are linked from our channels list for your convenience.


I have a query about my digital TV device

Freeview does not manufacture, distribute or install any digital TV products. As the leading free digital TV & radio service for New Zealand, we test & approve products that meet with NZ broadcasting technical standards and these are licensed to use the Freeview logos.

For queries about your digital TV products or replacement parts, we recommend you contact the manufacturer of your device. Their technical experts will be able to provide you with product-specific support.

To contact the manufacturer of a Freeview approved receiver or recorder, find your product or brand in the Freeview Approved Products List. Technical support email and phone numbers are listed next to each product.


I'd like to know more about the NZ Digital Switchover (DSO)

Information about the New Zealand Digital Switchover can be found here or on the Going Digital website.

And if you have any queries or feedback around this national initiative, please contact the Going Digital team.


Media Enquiries

Doing a story or writing an article on Freeview? Find our press releases and media contacts here.


I want to record a show on a Plus 1 channel but my recorder won't let me.

Recording from the guide (or EPG) uses something called "alternate instance" which always chooses the original / first screening of the content selected to record - it sees the same programme on the Plus 1 channel as being identical to the one on the original channel and would always opt to record the show on the original channel (unless there is a prior conflict in your booked recordings).

The advantage of recording off the original channel is that broadcast quality is often better, leading to better quality recordings for an enhanced viewing experience.  For example, most prime time shows on ONE, TV2 and TV3 are broadcast in HD on Freeview|HD; the same shows on the Plus 1 channels are not.

However, if you do wish to record from the Plus 1 channel, you can do so by manually setting the timer.  Please refer to your device manual for more information.

Tags:  Recording

Does FreeviewPlus use my internet data?


Browsing and searching the guide in FreeviewPlus will use a very small amount of data.  If you browsed an hour a day for a month, it'll add up to about 600MB (that's about 6% of a very modest 10GB per month plan).


Streaming video on demand will use a little more data, exactly how much will depend on the quality of the video served up by the on demand services.  The higher the quality (indicated by a higher bitrate), the higher your data usage. A 1 hour long video at medium quality (1.5kbps) will use about 750MB. 


Watching a normal broadcasts with FreeviewPlus won't use any data because the programmes are beamed to you over the air and picked up by your antenna.


Your Internet Service Provider will have some tools to help you track how much data you use, some also offer alerts when you're about to exceed your plan.  So check with them if you'd like more detailed tracking on how much data you use.

Tags:  FreeviewPlus

What is FreeviewPlus?

FreeviewPlus is a smart TV Guide that provides seamless access to live, catch up and on demand TV across New Zealand broadcasters and networks, with a simple click of a remote key.  

FreeviewPlus is built into the 2015 range Smart TVs from leading brands - LG, Panasonic, Samsung & Sony.  

The service is set to launch in mid-2015.  

Tags:  FreeviewPlus