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Freeview Reception

Can I get reception for both Freeview Satellite and Freeview|HD (via UHF)?

Yes you can, but not currently via the same digital receiver or recorder.

Freeview Satellite® can be received via a working satellite dish and a Freeview Satellite® digital receiver or a MyFreeview Satellite ® digital recorder.

Freeview|HD® * (via UHF) can be received via a working UHF aerial and a Freeview|HD® Digital Receiver or a MyFreeview|HD® Digital Recorder

* Freeview|HD® (via UHF) is a High Definition capable platform while Freeview Satellite is a Standard Definition platform.  Please note that, at the time of the last update for this FAQ, only selected content on TV One, TV2 and TV3 are broadcast in HD format on Freeview|HD®. For details on which programmes are broadcast in High Definition, please see programme details on the Freeview TV Guide.

What do I do if I can't get some channels or still get bad reception?

First of all, please check that you've got your digital receiver/recorder connected properly. Sometimes all it takes is a 'factory reset' or 're-installation' - press the 'MENU' button on the digital receiver remote and follow the menu options. You can also check the some of the other questions in the LINK FAQ troubleshooting section.

If you're still having a problem we suggest you first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this doesn't solve the problem then call a Freeview installer. If they can't solve the problem either, then return to the retailer for more assistance. If you've purchased a non-approved digital receiver, we suggest you contact the person you bought it from for assistance. 

What do I do if my reception is still poor?

Please check that you've got your digital receiver connected properly. Sometimes all it takes is a 'factory reset' or 're-installation' - press the 'menu' button on the digital receiver remote and follow the menu options.

If you are still having a problem we suggest first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this does not solve the problem then call an installer. If they cannot solve the problem then return to the retailer for more assistance.

If you have purchased a non-approved digital receiver we suggest you contact the person you purchased it from for assistance.