Help

Freeview Setup

How do I install Freeview?

With a Freeview approved Receiver or MyFreeview Recorder (look for the Freeview logo on the product), and a working satellite dish or UHF aerial already on your roof, installation is relatively simple and it's unlikely you'll need any help to set up.  Check out our 'how to' videos for set up instructions.

If your new digital receiver/recorder doesn't tune in automatically, then we suggest you first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this doesn't solve the problem, contact an installer to get a quote for their assistance.

If you've purchased a non-approved digital receiver / recorder, we suggest you contact the person you purchased it from for assistance.

Can I use my existing aerial?

In many cases your existing UHF aerial will work to pick up Freeview|HD® if you're in the Freeview|HD coverage area. You can check whether you live in an area that can pick up Freeview|HD® by using our coverage tool.

If in doubt we recommend just trying to connect it to your existing TV, and if it doesn't tune in all the channels or sometimes has pixelation, please contact an installer to check and replace or reposition your antenna, cable, or connectors.

As a guideline, if you can get channels such as Prime and Maori Television, and live in an area that can pick up Freeview|HD®, then you're likely to get good Freeview reception in HD with your existing UHF aerial when it's connected to a Freeview|HD® Digital Receiver or MyFreeview|HD® Digital Recorder.  

How do I know which transmitter my aerial should be pointed to for best coverage?

There are many more digital transmitters in areas like Auckland and Wellington than there were for analogue TV, so there may be a more suitable direction for your aerial to pick up better coverage.

To check, you can download coverage maps for each transmitter to see which direction will work best for you..

Tags:  Freeview Setup

How do I connect both Freeview and SKY to one dish?

To connect both a Freeview Satellite Receiver / MyFreeview Satellite Recorder and a SKY decoder to one dish you need to use a single power pass splitter and connect the power pass side to the SKY decoder as shown below.

Freeview-SKY-sat-setup

Please note you'll need to keep your SKY decoder plugged in for the Freeview Satellite Receiver to work, as the SKY decoder will be powering the LNB (which controls the sound).

Tags:  Freeview Setup

How do I set my Freeview digital satellite receiver up to receive widescreen pictures?

If you have a Hills box: press Menu - select Installation, and Settings - select Output Settings - change the Aspect Mode to 16:9.

If you have a Zinwell/DSE box: press Menu - select System Configuration - select System Setup - select TV - change the Aspect Ratio to 16:9.

Tags:  Freeview Setup

How can I record what's on Freeview?

We recommend MyFreeview® for simplicity and flexibility when recording your favourite shows on Freeview®.

Why MyFreeview?

In addition to getting all the features of Freeview®, with MyFreeview® you will be able to:

  • Record a show while watching another;
  • Record an entire series at a touch of a button;
  • Pause/rewind live TV (without the need to connect a USB hard drive);
  • Create your very own content library or box sets of your fave shows.
Twin-Tuners

All MyFreeview digital recorders have two tuners built-in, which allows the device to access two channels at the same time.  It's the twin-tuners that allow you to record on one channel while watching another, or record on two channels simultaneously.

In-Built Hard Drive

All MyFreeview digital recorders have at least 500GB of storage space built-in, in the form of an internal Hard Drive.  This gives you 300+ hours of recording (in full HD) which means you won't need to buy or format an external Hard Drive to store your recordings.  

Click here to find out more about MyFreeview®, see a full list features and what MyFreeview digital recorders are available.

USB Record (record or watch only one thing at a time)

This could be used as a replacement for an existing analogue recorder if you do not wish to purchase a MyFreeview® digital recorder.

Many of the Freeview® receivers and TVs with Freeview|HD® built-in can provide basic recording by connecting an external USB HDD device.

Just look for this icon on the Approved Products List.

USB-Record

IMPORTANT NOTES for USB Record
  • You will only be able to record what's being watched with this set-up as the USB device will be recording from the channel that the receiver or TV is tuned to.
  • If your brand of TV with Freeview|HD® built-in is in the Approved Products List, this means the current model on the market has USB Record functionalities.  You may need to check your Product Manual or check with the manufacturer to confirm whether the model of your TV supports this functionality.
  • You must connect a device-compatible USB Hard-Drive in order to activate USB record.

Device-compatible USB Hard-Drives

Most manufacturers specify that the USB hard-drive must be formatted as FAT32.  The product manual or the manufacturer's website should have further compatibility details for your device.  Alternatively, you can check with the manufacturer by contacting the support team.  Manufacturer support contacts are listed in the Approved Products List.

 

If you must hang on to your analogue recorder...

You can try to connect your existing analogue recorder to your Freeview® receiver / TV with Freeview|HD® built-in (you will only be able to record what's being watched with this set-up).

This is not recommended because:

  • It can be technically difficult, and
  • Analogue recorders are already phased out or being phased out in most parts of the developed world, so you may have difficulty trying to get continued support from the manufacturer of your analogue recorders.

Due to the wide range of analogue recorders and variations of connectivity requirements (for example, your analogue recorder may not have the required cable-connection to plug into your receiver or TV), we're not able to determine if this would work for you and your analogue recorder.

Please check with the manufacturer / distributor of your existing analogue recorder on how to connect it to your Freeview® digital receivers and TVs with Freeview|HD® built-in and whether this is possible for your analogue recorder.

Digital device clock and Daylight Savings Time

Daylight Savings Time

Most Freeview Approved devices update clocks automatically for Daylight Savings, so you won't need to do a thing!

On some earlier models of digital receivers/recorders, such as the Zinwell/DSE digital satellite receivers, you need to manually set your clock to daylight savings time.
If you don't, the programmes' actual on-air times on your TV will not line up with what's showing on your programme guide; or if you want to record something, it may not start at the right time as the clock is out of sync.

To change your clock

Simply select: Menu > System Configuration > System Setting > Time then change "Summer" to ON or OFF.

Note: The instructions above are general guidelines, though most device menu structures are similar, it's always best to refer to your product manual for device-specific instructions if required.

I have a square TV screen and the graphics or logos are cut off on the side of my screen. How do I fix this?

Most TV content is now broadcast in a widescreen (16:9) format. While newer TVs are built to display a wide screen picture, many older TVs (4:3) need to be adjusted.

4-3-ratio-and-16-9

 To make sure you get the full picture on your 4:3 TV you'll need to adjust the Aspect Ratio on your Freeview receiver. Please check your user guide for detailed information on how to do this.

The common 4:3 display options are:

  • Centre Cut or Pan Scan - Ensures that the picture fills the screen. You won't have any black bars around the picture but you will lose the edge of any graphics and miss the outer edges of any widescreen videos.
  • Letter Box - This option will give you the entire picture that is broadcast so you won't miss anything. Though you will notice black bars on the top and bottom of the picture - much like most DVDs. And, when older 4:3 (non-widescreen) content is broadcast, you'll notice a black border around the whole picture.
Tags:  Freeview Setup

Why can't I connect/set up my digital receiver/recorder?

Check out the 'how to' videos. If you're still having a problem then please call the manufacturer for assistance first (the phone number should be in the packaging or on the product guide).

If this doesn't solve the problem then call an installer. If they can't solve the problem either, then return to the retailer for more assistance.

If you've purchased a non-approved digital receiver we suggest you contact the person you bought it from for assistance.

What if I can't get all the channels?

Please check that you've got your digital receiver/recorder connected properly.  It's best to turn the devices off, unplug everything at the back of the devices, reconnect everything - making sure no cable is loose - then power the devices on.

If this does not help sometimes all it takes is a 'factory reset' or 're-installation' - press the 'menu' button on the digital receiver/recorder remote and follow the menu options.

If you are still having a problem we suggest first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this does not solve the problem then call an installer. If they cannot solve the problem then return to the retailer for more assistance.

If you have purchased a non-approved digital receiver we suggest you contact the person you purchased it from for assistance.

Who do I contact for technical support?

If there's something wrong with your digital receiver/recorder then please call the manufacturer for assistance first (the phone number should be in the packaging or on the product guide).

If this doesn't solve the problem then call an installer. If they can't solve the problem either, then return to the retailer for more assistance.

If you've purchased a non-approved digital receiver we suggest you contact the person you bought it from for assistance.

So why do you sometimes get black bars on each side of the picture?

Footage produced in 4:3 and presented on a widescreen TV has black bars at the sides to fill the screen.

4-3-on-WideTV

To see the correct picture size and shape there are two things you need to do:

  1. tell your digital receiver that it's attached to a 16:9 TV (look in the digital receiver set-up menu), and
  2. set the TV 'aspect ratio' with your TV remote to 16:9 (sometimes called widescreen or simply, wide mode).

Why can't I select Dolby on some Freeview products?

Dolby 5.1 is currently only broadcast on certain programmes on TV3. You can check if a programme is broadcast in Dolby 5.1 on the Freeview EPG and by looking for the Dolby symbol below in the synopsis. On some products you can only select Dolby when 5.1 is actually broadcast.