Questions and answers
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Popular questions and answers
Will I get more channels?
Yes, if you are watching analogue television you are likely to receive around 5 channels. By switching over to Freeview digital television you will be able to receive around 11-13 channels depending on where you live.
Also, if you are in the Freeview|HD® coverage area, you can watch some programmes in high definition.
What are the channel frequencies used on the Freeview|HD® service ?
| Area | Site | TVNZ Channel | TV Works Channel | Kordia Channel |
| Auckland | Waiatarua | 29H | 33H | 45H |
| Pinehill | 28H | 32H | 40H | |
| Remuera | 28V | 32V | 40V | |
| Sky Tower | 28V | 32V | 40V | |
| Auckland infill | 28V | 32V | 40V | |
| Waikato | Te Aroha | 46H | 48H | 50H |
| Hamilton infill | 49V | 51V | 47V | |
| Tauranga | Kopukairua | 49V | 51V | 42V |
| Hawkes Bay | Mt Erin | 27V | 31V | 43V |
| Napier infill | 48V | 50V | 59V | |
| Manawatu | Wharite | 48V | 50V | 59V |
| Wellington | Kaukau | 48H | 50H | 59H |
| Fitzherbert | 51V | 53V | 57V | |
| Baxters Knob | 51H | 53H | 57H | |
| Wellington infill | 51V | 53V | 57V | |
| Ngarara | 45V | 53V | 57V | |
| Christchurch | Sugarloaf | 47H | 49H | 50H |
| Dunedin | Mt Cargill | 43H | 45H | 53H |
Why do I sometimes miss the start or end of programmes when recorded on my MyFreeview?
Often broadcast schedules can over or under run by a few minutes. MyFreeview recorders extend the start and end time if possible to overcome this issue. If multiple recordings are scheduled it may not always be possible to extend the time and the recorder may start or finish the recording at the scheduled time.
Who do I contact for technical support?
Find further help and support for Freeview approved receivers on the manuals and helplines page.
Why are some of my channels missing?
Digital channels are broadcast in groups. 1 digital channel or frequency holds many individual channels. As of June 2010 on the Freeview|HD®platform there are three digital channels. TVNZ, Mediaworks and Kordia.
TVNZ - TVOne, TV2, TVNZ 6 and TVNZ 7
Mediaworks - TV3, C4, TV3 PLUS 1 and C42
Kordia - Maori Television, Prime, Parliament TV, Chinese TV8, Television 33 and Freeview|HD® Demo channel
Each of the three digital channels have their own frequency and as such if there is a problem with your aerial or cable it’s possible that you may not receive one entire group of channels. As is the nature of digital television you may have perfect picture on the other channels. Please contact an installer in your area if you experience this.
You can find an installer here.
Related Questions
Why digital?
Compared to analogue, digital provides a superior viewing experience with better quality pictures and sound and more channels than analogue. You will also get a Free 8 day on screen programme guide... More
Why is Freeview available by both satellite dish and UHF aerial?
To ensure that all New Zealanders can access Freeview... More
How do I get Freeview certification?
Please review our certification agreement below and contact us if you are interested. .. More
Can I buy Freeview equipment online?
Yes. Check out the Buy online page for details... More
What is HDTV?
Nearly all internationally produced movies and most television programmes are now HD. This means they have a higher resolution (either 720 or 1080 vertical lines in the picture) than standard definition (576 lines)... More
