Questions and answers

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Popular questions and answers

Will I get more channels?

Yes, if you are watching analogue television you are likely to receive around 5 channels. By switching over to Freeview digital television you will be able to receive around 11-13 channels depending on where you live.

Also, if you are in the Freeview|HD® coverage area, you can watch some programmes in high definition. 

What are the channel frequencies used on the Freeview|HD® service ?

AreaSiteTVNZ ChannelTV Works ChannelKordia Channel
AucklandWaiatarua29H33H45H
Pinehill28H32H40H
Remuera28V32V40V
Sky Tower28V32V40V
Auckland infill28V32V40V
WaikatoTe Aroha46H48H50H
Hamilton infill49V51V47V
TaurangaKopukairua49V51V42V
Hawkes BayMt Erin27V31V43V
Napier infill48V50V59V
ManawatuWharite48V50V59V
WellingtonKaukau48H50H59H
Fitzherbert51V53V57V
Baxters Knob51H53H57H
Wellington infill51V53V57V
Ngarara45V53V57V
ChristchurchSugarloaf47H49H50H
DunedinMt Cargill43H45H53H

Why do I sometimes miss the start or end of programmes when recorded on my MyFreeview?

Often broadcast schedules can over or under run by a few minutes. MyFreeview recorders extend the start and end time if possible to overcome this issue. If multiple recordings are scheduled it may not always be possible to extend the time and the recorder may start or finish the recording at the scheduled time.

Who do I contact for technical support?

Find further help and support for Freeview approved receivers on the manuals and helplines page.

Why are some of my channels missing?

Digital channels are broadcast in groups. 1 digital channel or frequency holds many individual channels. As of June 2010 on the Freeview|HD®platform there are three digital channels. TVNZ, Mediaworks and Kordia.

TVNZ - TVOne, TV2, TVNZ 6 and TVNZ 7
Mediaworks - TV3, C4, TV3 PLUS 1 and C42
Kordia - Maori Television, Prime, Parliament TV, Chinese TV8, Television 33 and Freeview|HD® Demo channel

Each of the three digital channels have their own frequency and as such if there is a problem with your aerial or cable it’s possible that you may not receive one entire group of channels. As is the nature of digital television you may have perfect picture on the other channels. Please contact an installer in your area if you experience this.

You can find an installer here.