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Top FAQs
Moving? Set up Freeview in your new home
Lost your remote? Find out how to get a replacement
Can I use a Sky dish to get Freeview?
What to do when you get poor reception or a 'No Signal' message
New Zealand UHF/DTT coverage maps
- How do I set up Freeview?
- Guide to Tuning
- How do I know which transmitter my aerial should be pointed to for best reception?
- How do I connect both Freeview and SKY to the same satellite dish?
- Set up a satellite box or recorder to display widescreen pictures
- Can I have Freeview as well as SKY?
- Can I get Freeview on all the TVs in my house?
- Can I use both a UHF aerial and a Satellite dish?
- Digital device clock and Daylight Savings Time
- I have a square TV screen and the graphics or logos are cut off on the side of my screen. How do I fix this?
- Where can I buy a satellite dish?
- What is Freeview On Demand?
- Is Freeview On Demand a free service?
- How does Freeview On Demand work?
- How do I get Freeview On Demand?
- How do I update or get the Freeview On Demand app on my Smart TV?
- Why did my TV not automatically update the app?
- Does Freeview On Demand use my broadband data?
- Does my TV have Freeview On Demand?
- Set Top Box and Recorders with Freeview On Demand
- What TV antenna do I need to get Freeview On Demand?
- Hide the Freeview pop up at the bottom of the screen
- Can I get Freeview On Demand on tablets, desktop and mobiles?
- Will I pay for streaming shows with Freeview On Demand?
- Will watching Freeview Live TV on a product with Freeview On Demand use my data?
- What download speed do I need to stream content for Freeview On Demand?
- Can I view content in HD with Freeview On Demand?
- How do I connect my Smart TV, set top box or recorder with Freeview On Demand to broadband?
- How is Freeview On Demand different from on demand apps?
- Can I get Freeview On Demand where I am?
- Will new on demand services be added?
- When can I expect a show to be available On Demand after it airs?
- Why do I need an antenna as well as broadband to access Freeview On Demand?
- Why not deliver Freeview On Demand entirely over IP?
- Can I record live TV with Freeview On Demand?
- Set up Freeview On Demand on 2015 LG Smart TVs
- What is the Freeview account and how do I sign up?
- Why register for a Freeview account?
- Registering with your email
- What does it mean if my account has expired?
- Registering with Facebook
- How old do I have to be to register?
- What if I don't want to register?
- How do I reset my password?
- Who will have access to my viewing history?
- Our Guide to TV Antennas
- What is a UHF aerial?
- What does a Freeview set top box or digital receiver do?
- Where can I buy a Freeview box?
- How much will Freeview equipment cost?
- How do I tell if my flat panel TV has Freeview|HD built in?
- Do I have to get a digital receiver /recorder from an accredited Freeview retailer?
- Can I buy Freeview equipment online?
- What is a Freeview compatible device?
- What type of antenna do I need?
- Can I use an indoor UHF aerial to receive Freeview?
- Can I use my existing aerial?
- What is a satellite dish?
- What type of satellite dish do I need?
- Can I use my SKY satellite dish?
- Can I buy a digital receiver or recorder for someone else?
- Why are some ads so loud?
- Having trouble loading videos on your SONY Bravia TV?
- Having trouble loading Freeview On Demand on your SONY Bravia TV?
- What do I do when I see a “NO SIGNAL” message on one or more channels?
- What do I do if I can't get some channels or still get bad reception?
- What if I have lost one or more channels?
- Why can't I connect/set up my TV, set top box or recorder?
- Why do I sometimes get no signal or poor reception only during the day?
- Who do I contact for technical support?
- Set up Freeview On Demand on 2015 LG Smart TVs
- Why do you sometimes get black bars on each side of the picture?
- Why does the audio on my Sony TV sound lower on TV3 than other channels?
- Why can't I select Dolby on some Freeview products?
- How do I get Freeview accreditation for my products?
- As a potential broadcaster, how do I get a channel on Freeview?
- How can I start a new television or radio station on Freeview?
- I'm an installer. How can I get listed on this website? Can I use Freeview logos/trademarks?
- Manufacturers of digital TV devices: Getting Freeview Approval for your product
- Media Enquiries
- What TV antenna is the New Freeview Recorder compatible with?
- Where can I buy the New Freeview Recorder?
- How do I set up my New Freeview Recorder?
- How do I connect the Freeview Recorder to the Internet?
- How do I reconnect the Bluetooth remote?
- What is the "Home Hub"?
- How many channels can I record at the same time?
- Can I record Live TV for free?
- Can I record On Demand content?
- What are the "featured apps"?
- What extras can I access?
- How do I Series Link a show?
- How do I find out what's on?
- Missing the start or end of your recordings?
- What is the storage capacity of the New Freeview Recorder?
- Are the apps and extra content all subscription-free too?
- How do I watch Freeview On Demand on the recorder?
- Is Netflix available on the New Freeview Recorder?
- Can I cast to the recorder?
- Why is the HDMI cable not included?
- How do I update the Software Version on my New Freeview Recorder?
- How do I find out which Software Version my New Freeview Recorder is running?
- What is the Freeview Streaming Device?
- Where can I buy the SmartVU X?
- Who is it for?
- Does it have Netflix?
- Can I access other streaming apps?
- Can I watch Live TV?
- How much data will I use?
- Can I record on the Freeview Streaming Device?
- Does my TV need to be a smart TV?
- Can I cast to the Freeview Streaming Device?
- What other features does it have?
- Why do I need to create a Freeview account?
- How do I set up the Freeview Streaming Device?
- How do I access Settings on the Freeview Streaming Device?
- How do I update the Software Version on my Freeview Streaming Device?
- How do I find out which Software Version is running on my Freeview Streaming Device?
- What's changing on Freeview On Demand from June 2021?
- Will Freeview On Demand still be available?
- Why is content changes being made to Freeview On Demand?
- Will this affect broadcast TV channels?
- Which products with Freeview On Demand can access the TVNZ OnDemand app? And which ones can't?
- I have a Freeview account, can I use it to watch TVNZ OnDemand?
- Can I watch TVNZ OnDemand programmes on Freeview On Demand before June 2021?
- What can I watch on Freeview after June 2021?